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Since early 2025, the US carsharing provider Sway Mobility is turning to remote driving in a pilot project in Detroit. Drivers use the app to select the right vehicle from all those available, which is then teleoperated to the station. The aim is to make carsharing as convenient as possible - and for providers to benefit from higher capacity utilization and reduced costs at the same time.

Best Practice

Teleoperated driving in carsharing: More efficiency and higher utilization

Since early 2025, the US carsharing provider Sway Mobility is turning to remote driving in a pilot project in Detroit. Drivers use the app to select the right vehicle from all those available, which is then teleoperated to the station. The aim is to make carsharing as convenient as possible - and for providers to benefit from higher capacity utilization and reduced costs at the same time.

Replacement and demonstration vehicles have long been a mobility fleet at many car dealerships — and with the right offering behind them, this can become a standalone business model. By positioning yourself as a local mobility partner, you can strengthen existing customers’ ties to the dealership and become an attractive provider for both business and private customers: with a fleet that’s available 24/7 thanks to digital processes, without additional staffing costs. This article shows which specific features of the MOQO platform can be used to make this a reality.

Product

From Car Dealership to Local Mobility Partner: The Components for New Business Models

Those who strictly define themselves as “car sharing” operators often end up adopting the limitations of this category as perceived by users: relatively short booking durations, spontaneous trips, and a pricing structure based on minutes or hours. Demand that doesn’t fit this pattern quietly shifts to other providers who position themselves as traditional car rental companies. Yet a single vehicle can serve both a short trip to the grocery store and a 6-month long-term rental required for professional reasons. Sharing providers can open up their own fleets to a significantly broader spectrum of demand. This article shows how this demand can already be met today using the existing fleet and the MOQO platform.

Education

From minutes to months: Offer short- and long-term use with one fleet

When drivers have a problem, it doesn't happen in the office, but outside, at the vehicle, at the station, in the middle of everyday life. In exactly that moment, your customer service shapes how your customers perceive you. Providers who offer fast, competent support are valued by their customers. That's why the question keeps coming up: can we outsource customer service, or should we handle it ourselves? MOQO brings together what providers and drivers both need: transparency and closeness. What's happening right now? When do I get involved? Where can I step in, and how? This article shows how the MOQO Support Engine delivers exactly that transparency and control.

Education

Delegate customer service for drivers and keep the customer relationship

A driver cancels 20 minutes before their booking starts. The slot was blocked, other users couldn't book it — and the revenue comes to zero. What sounds like an isolated incident is a structural problem for many carsharing operators, one that rarely shows up in business calculations. Dynamic cancellation fees are built for exactly this: as a lever that moves cancellations to earlier time windows and limits the damage that remains.

Product

The silent revenue leak: what last-minute cancellations actually cost carsharing operators

Companies that handle complaints and disputes in the shared mobility sector in a structured manner retain drivers who might otherwise have left without a formal process in place. The MOQO Resolution Center provides sharing service providers with a workflow that allows decisions to be made quickly while remaining transparent.

Product

Resolution Center: Handling complaints in car sharing in a structured manner

B2C support is one of the most time-intensive parts of running a shared mobility service — and the chatbot handling it makes a bigger difference than most providers realize. In late 2025, MOQO upgraded from a rule-based support chatbot to Fin, an AI-powered agent that now resolves 87% of driver inquiries without any human involvement.

Product

Why we upgraded our B2C support chatbot — and what it means for you

Every shared mobility operator has to deal with complaints, but many handle them inconsistently and in return lose drivers they didn't have to lose. This article breaks down what the data says about complaint management and driver retention, and what it takes to turn a frustrated user into a loyal one.

Education

Don't let a complaint end your relationship to a driver

For shared mobility operators who want to ensure their fleets are still relevant and profitable in the future, the MOQO Summit 2026 provided a blueprint for the future. If you weren't there, here is the critical shift you missed - and how industry pioneers are already adapting.

Market

Inside MOQO Summit 2026: How the Shared Mobility Market is Evolving

Rising insurance premiums are placing a huge burden on many car sharing providers. As an external insurance department, fresh for finance effectively counteracts this: through a robust group model and fully digital claims management, they ensure competitive rates for providers and restore cost certainty to day-to-day operations.

Market

Efficient insurance management: How fresh for finance is future-proofing car-sharing fleets

The challenge for shared mobility providers lies not only in managing vehicles, but also in maximizing availability and profitability amid a constantly changing user base. This is exactly where Shiftmove comes in: by combining AI-powered technology with personalized service from industry experts, the platform transforms fleet data into real competitive advantages.

Market

AI-powered Fleet Management: From Administrative Chaos to Strategic Control

Many sharing providers still optimize their fleets for a “standard user” who hardly exists in reality. The result? Untapped potential and idle vehicles. In this interview, Lina Mosshammer, CEO of POINT& and speaker at the MOQO Summit 2026, explains why inclusive car sharing is much more than just accessibility and how providers can tap into new target groups and massively increase their utilization with targeted adjustments.

Education

The myth of the “standard user”: How inclusive car sharing maximizes your fleet utilization

ryd fleet is the payment operating system for fleets and vehicles in Europe. The open, software-based infrastructure standardizes, automat ryd fleetes, and anchors mobility payments directly in the vehicle. With ryd fleet, drivers and companies pay digitally. In this interview, Florian Böhme and Marco Weber explain what really matters.

Market

ryd fleet: Europe's leading payment operating system for fleets and vehicles

Does a reduction of more than 90% in manual effort sound too good to be true? That is what the data from first pilot projects after the full implementation of carvaloo’s damage management solution into the MOQO product show. With damages (unfortunately) belonging to the daily business of a car sharing operator, this is a huge improvement as smart processes are crucial to keep operations efficient. Tom Althoff, Managing Director and Co-Founder at carvaloo, told us more about how the integration works and how both drivers and operators benefit from seamless processes.

Market

carvaloo x MOQO: Enhanced damage management for both operator and driver

Successful shared mobility does not thrive on appealing to as broad an audience as possible, but rather on a clear understanding of its own target groups. Which user segments are particularly worthwhile? How do their requirements differ and which messages are most effective? Target group-oriented marketing provides the answers and creates the basis for operating carsharing services more economically, making better use of vehicles, and retaining users more sustainably. This article provides an overview of the most important target groups in carsharing.

Education

The most important target groups for shared mobility and how to win them over

The profitability of shared mobility services is not a given. It depends not only on the number of trips, but also on the interplay of numerous factors – from operational efficiency and customer loyalty to political conditions. In this article, we examine which specific levers sharing operators can use to operate profitably in the long term and which key figures are important.

Education

How can shared mobility become profitable?

With the clever use of artificial intelligence (AI), carsharing and bikesharing providers can increase their efficiency, reduce operating costs, and improve user satisfaction. Learn more about why AI makes sense in the sharing business and existing areas of application - from damage management to customer support.

Education

Use AI tools to save time and reduce costs

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