Over the past few weeks we have been busy rolling out several key updates designed to improve the overall user experience. A major enhancement is the option to configure cancellation fees dynamically, based on the planned booking duration — increasing both availability and paid utilization while compensating for cancellations. Alongside this, we have rethought damage settlement with our new carvaloo integration, added a dedicated Transporter category, and strengthened account security. Here is everything new.
✨ New · 🏷️ Pricing
You can now configure cancellation fees based on the planned rental duration — either fixed or percentage-based. By encouraging users to plan bookings wisely, you can increase vehicle availability and paid utilization, and compensate for cancellations.
You can "freeze" the option to shorten a booking once the cancellation fee period begins, to ensure fee integrity. Drivers can still extend their bookings, but they can no longer shorten them to avoid fees.
Higher availability, higher paid utilization, and protection against last-minute revenue loss. Note: if you start using dynamic cancellation fees, verify whether a user notification or an update to external pricing docs is required.
✨ New · 🚗 Fleet · 🔌 API
With the introduction of carvaloo, we have rethought the entire claims settlement process to drastically reduce your operational workload — by more than 90% in pilot projects — and to increase transparency.
"Automating damage detection through carvaloo was a game-changer for our back office. We now work in a focused manner and manage our claims more successfully."
— Gebhard Platter, Project Manager at AlpsGo
Less time spent manually reviewing minor or duplicate cases, more focused claims management, and significantly reduced operational effort.
⚡ Improved · 🔒 Security
To prevent unauthorized account takeovers, users must now re-authenticate with their password before changing their email address. SSO users are restricted from modifying emails in-app.
⚡ Improved · 🔒 Security
At your request, MOQO can now disable the permission of support staff to unlock vehicles for drivers in your sharing offers — improving fraud prevention.
✨ New · 💳 Payment
Provider admins now have the power to manage failed payment fees directly, saving time and offering more configuration flexibility.
✨ New · 🚗 Fleet
With the growing number of vans on our platform, we have added a dedicated Transporter category. Users can now find cargo vans via a new map icon and an additional search filter.
⚡ Improved · 🪪 Driver
Information regarding on-site validation points can now be hidden to guide customers toward faster digital validation services — showing only the options supported by their specific provider.
⚡ Improved · 📅 Booking
The logic for "time slot between bookings" is now visible in the scheduler and is fully factored into rebalancing calculations to optimize utilization.
⚡ Improved · ⚙️ Operations
Several smaller improvements make day-to-day operations faster:
