Our latest updates target the most critical moments of the rental journey — from identity verification to the first booking. Because our focus remains: protecting your valuable assets while ensuring a seamless experience for your drivers. This edition introduces a multi-step cancellation flow with transparent fees, meaningful optimizations to driver's license validation, and a series of reliability improvements across fleet management. Plus a look at our new support engine. 💬 For more details on any feature below: Ask Fin in the Provider Academy — our AI support agent is always available and knows the latest documentation.
📢 Announcement
Want to see our newest features in action? We present our most significant updates live in our upcoming online Product Review.
When: April 14th, 2026 · 15:00–17:00
Where: Online
📢 Announcement · 💬 Support · 🤖 AI
Have a question or looking for an Academy article about any of the new features below? Just ask Fin! Our new AI chatbot is your intelligent assistant, located right inside the Provider Academy. As you dive into today's updates, remember that help is always just a quick chat away.
Note: With our new support system, our changelog links have been updated. For the latest documentation, just ask Fin!
✨ New · 📅 Booking
We discovered that approximately 20% of planned bookings are cancelled. To help you minimize lost revenue and improve fleet visibility, we have introduced a multi-step cancellation flow across all product components. Users now select a specific reason for cancelling, and fee transparency is shown upfront.
You gain precise insights into why rentals are cancelled. By differentiating between user-driven issues (e.g. "travel plans changed") and vehicle-driven issues (e.g. "visible damage" or "parking spot blocked"), you can identify recurring problems and deploy resources more effectively.
For severe operational issues reported right before a start, the system now guides users toward the Help Center for proactive resolution — reducing lost revenue and improving fleet visibility.
⚡ Improved · 🪪 Driver
We improved the verification process to reduce support overhead and improve conversion across the app and provider settings.
A new "Verification in Progress" screen guides users immediately after upload, reducing status anxiety and support tickets.
Operators can now decline obvious document mismatches more efficiently without extensive manual review. Many providers turned off manual review for security — with strict decline and fuzzy name matching introduced earlier this year, switching it back on should be considered.
If you use Jumio, you can now toggle off recurring ID checks to focus solely on license validity — saving money and time.
At driver's license validations, the Provider Admin view now displays the user's full address for more precise verification.
⚡ Improved · 📅 Booking
To prevent accidental booking starts and ends by support agents, remote locks and unlocks no longer force a change in booking state.
⚡ Improved · 📅 Booking
If a vehicle is delayed by a previous booking, the system automatically reassigns a different vehicle within the same class to keep your customers moving.
⚡ Improved · 🚗 Fleet
For Provider Admins, drivers' parking notes are now visible in both the Vehicle Detail view and the Scheduler.
⚡ Improved · 📅 Booking
Clicking on a running booking now reveals current mileage for total transparency.
✨ New · 💬 Support
Following our launch in March, we are investing heavily in infrastructure to reduce manual workload:
