Less friction, more Fin, digital fuelling

ryd is Live: Fully Integrated, Ready to Use

✨ New · 📅 Booking · 🔌 API

You've heard about ryd before, as a MOQO Summit sponsor and in earlier updates. The big news: it's now fully integrated. Request the contract, get confirmed and activate Digital Fueling per vehicle yourselves, a card-free, fraud-resistant alternative ready to use today.

Full Portal visibility, no cards to ship and automatic fraud protection. Paired with the new Refuel Events on the vehicle timeline (see below), every tank fill is now traceable.

How to set it up

• Complete the integration details form in the Portal (In App Fueling & Charging) — billing information, fleet manager and signatory.
• Submit the request, we forward it to ryd to initiate the contract and fleet setup.
• ryd reviews and confirms the contract.
• Once confirmed, activate Digital Fueling per vehicle yourselves, independent of OEM or onboard unit.

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AI Customer Support Engine, now with Fin Voice

✨ New · 💬 Support · 🤖 AI

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Fin, our AI support agent, is now fully live, including Fin Voice. Combining Fin Voice with human agents into one callcenter, we've built a phone-helpline available to your drivers 24/7, without waiting time, in every language.

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Curious what it sounds like? 

Call +49 241 94223094

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Support Instructions, your custom knowledge into Support

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Roughly two-thirds of all driver questions are general: app, bookings, pricing. Fin already answers those from the MOQO Academy. The remaining third is team-specific: where the fuel card sits, which charging network applies, how a particular vehicle behaves, station-specific parking rules. 

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With Support Instructions, you store exactly that knowledge yourselves, in minutes. Fin uses it to answer your drivers directly, in chat and on the phone.

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Help Center, everywhere

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The Help Center now keeps each driver's booking context across a conversation for hours and clearer call-to-action placements help drivers actually find it when they need it. The Resolution Center case list is now searchable and sortable, with direct links to a driver's full case history.

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Further Updates

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Fueling: Staying ahead of empty tanks

⚡ Improved · 📅 Booking

Push notifications now warn drivers before fuel or charge runs low. At most two per booking, adapted to vehicle type and card availability and silent once refueled. Booking and coverage screens have clearer illustrations and payment info. Errors during fueling/charging now show clear, actionable messages and allow retry.

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Refuel Events: full visibility on the vehicle timeline

✨ New · 🚗 Fleet · 🔌 API

A visual record of every refueling event that helps your fleet team investigate.

Refuels are now detected automatically and shown on the vehicle's event timeline, with provisional and confirmed fuel levels. Timeline views for refuels and charging sessions include fuel-level-over-time graphs and GPS location, whenever available.

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Driver's License Validation: a clearer path for drivers

⚡ Improved · 🪪 Driver · 🤖 AI 🔌 API

• Document submission shows an "in review" status with expected duration, and reuses recently verified licenses automatically. 
• Before uploading via Jumio, drivers see a requirement checklist and specific decline reasons instead of generic errors. 
• Admin pages now show full verification history and Jumio decision breakdowns. 
• Onboarding and booking flows got several accuracy and consent-screen fixes.

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Full transparency for blocked users

✨ New · 🔒 Security

You see why a customer is blocked and decide yourself whether to override it.

Platform-wide blocks can now be overridden per provider from the new "Blocking analysis" page. No more waiting on MOQO support. Overrides, reasons, and the responsible actor are tracked in Compliance Center logs.

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Provider Portal: Fleet, Bookings & Payments

⚡ Improved · 🚗 Fleet · 📅 Booking · 💳 Payment

• Support-initiated maintenance now triggers a provider email (vehicle, agent, reason, reinstate option); logs correctly attribute "Support."
• Assisted booking end warns on full-duration tariffs; provisioning lists and vehicle classes highlight blocking bookings with direct links; "Show Bookings" and planner buffer display fixed.
• Debt collection now moves all unpaid attempts for a booking together, keeping receivables consistent.

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Driver Experience: Booking & Pricing

⚡ Improved · 📅 Booking · 🏷️ Pricing

• Cleaner tariff slot time ranges; parking bottom sheets now show total vs. available vehicles, fixing false "no vehicles" warnings.
• Side menu drawer improvements (active-offer header, offline support, search); new web profile with Subscriptions page, team-switcher search, app-install links, outstanding-payment list, QR download.

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Platform & Data: Graph API

✨⚡ New / Improved · 📊 Analytics · 🔌 API

• Refuels include location data; removed team memberships via filter[deleted]; next_inspection_at on CarResource; improved payin-source filtering.
• Sharing channels now support free self-publishing of team data feeds (e.g. Mobilithek NeTEx/SIRI-FM). Chat with Fin for details.

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