We’ve been busy over the past few weeks rolling out several key updates designed to improve the overall user experience. A major enhancement is the option to configure cancellation fees dynamically based on the planned booking duration. This will increase both availability and utilization and compensate for cancellations. Here is everything new:
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To prevent unauthorized account takeovers, users are now required to re-authenticate with their password before changing their email address. Additionally, SSO users are restricted from modifying emails in-app.
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At your request, MOQO can now disable the permission of support staff to unlock vehicles for drivers in your sharing offers.
You can now configure cancellation fees based on the planned rental duration (fixed or percentage-based).
Intention: By educating users to plan bookings wisely, you can aim to increase vehicle availability and paid utilization.
Add-on: You can "freeze" the option to shorten a booking once the cancellation fee period begins, to ensure fee integrity. Drivers can still extend their bookings, but they can no longer shorten them to avoid fees.
Note: If you start using dynamic cancellation fees, please verify for your user base if a notification or an update to external pricing docs is required.
Academy: Get further details >
Provider Admins now have the power to manage failed payment fees directly, saving time and offering more configuration flexibility.
Academy: Get further details >
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With the growing number of vans on our platform, we’ve added a dedicated category: Transporter. Users can now easily find cargo vans as a new map icons and an additional search filter.
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We’ve made the driver’s license validation process cleaner. Information regarding on-site validation points can now be hidden to guide customers toward faster digital validation services, showing only the options supported by their specific provider.
With the introduction of carvaloo, we have rethought the entire claims settlement process in order to drastically reduce your operational workload (by more than 90% in pilot projects) and increase transparency.
This is what providers think of using carvaloo:
"Automating damage detection through carvaloo was a game-changer for our back office. Instead of losing time manually reviewing minor or duplicate cases on the task board, we now work in a focused manner and actively manage our claims more successfully. We're still on a learning curve with the new damage documentation process and are working to integrate it further into our routine." Gebhard Platter, Project Manager at AlpsGo
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The logic for "time slot between bookings" is now visible in the scheduler and is fully factored into rebalancing calculations to optimize utilization.
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Support agents can now search for a vehicle by its license plate and send messages directly to the provider board for real-time emergency communication (such as “a vehicle blocking a fire lane”).
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Operations teams can now filter for Onboard Units needing links to vehicles, making the onboarding process faster.
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A new direct link allows portal users to navigate straight to specific damage details.
Your insights have given us a clear picture of what’s top of mind for you. We are going to take this into account for our workshops and the Product Lab at MOQO Summit 2026!
AI damage detection and tasks automation in operations and customer support are standout interests for you, followed by deep integrations via API based third party tools and dynamic pricing.
Further topics of interest
Work with the product team to create content, ask questions, and share your personal feedback.
Stay tuned for more updates soon!
Best regards,
The MOQO Product Team
