For a long time, it was commonly believed that suppliers in a highly competitive market had to do things very differently from their competitors in order to prevail. In fact, rather the following is true: They simply have to do things better than the competition.
Internal processes can quickly turn out to be time robbers and cost drivers if they are designed inefficiently. To prevent this, there is a solution: Operational Excellence.
To help you optimize your operational processes, we've gathered our entire wealth of knowledge, networked with notable industry players and compiled this guide.
Operational Excellence is not a fixed state that you can achieve. Rather, it is a mindset that focuses on optimizing all processes so that satisfied users find a clean and ready-to-ride vehicle in the right place at the right time.
Now it's time to put what you've learned into practice. Don't worry, you don't have to completely turn around all the structures within your organization overnight. Take it one step at a time.
For our guide, we asked speakers and workshop leaders of the MOQO Summit 2021 to tell us more about their approach to Operational Excellence - including Bilkollektivet, Spin, MIA and Cartec.
Until the beginning of 2022, Bilkollektivet served all customers with a "one-fits-all" offer. However, with increasing competition in the sharing market in Oslo, a new strategy was needed: Bilkollektivet analyzed its customers based on the intensity of their use and designed three different offers for new customers to choose from. As a result, not only did the number of users and regular income from membership fees increase, but so did user satisfaction.
