MOQO Summit 2021

A digital Network Meeting


9:00-13:30 h

Listen to:

Mc Kinsey
Map Intelligence Agency

Exchange with:

Up to 150 Partners from 15 Countries

And learn about:

Operational Excellence

This Year’s Topic

Moving Towards Operational Excellence

The efficiency of processes has a major impact on customer satisfaction and the success of your business. At MOQO, we dedicate ourselves to operational excellence. We focus on the development and support of your sharing operations.

Visit the MOQO Summit 2021 to gather with the community of MOQO Partners striving to achieve the maximum customer satisfaction. Learn from Sharing Experts how to build communities, market effectively and leverage the strength of the MOQO Service.

Operational Excellence Process
MOQO Summit 2021 Talks


Panel Discussions

Panel Discussions

MOQO Summit 2021 Workshops


MOQO Summit 2021 Networking


Program and Speakers


Spin Logo

SPIN (Ford Mobility)

Hendrik Buechner, Lukas Luetke

OPEX at Spin

Spin is an independent subsidiary of Ford Motor Company and develops smooth mobility concepts.

McKinsey&Company Logo

McKinsey & Company

Benedikt Kloss

Best Practice: McKinsey & Company

As a leading trendsetter and trend scout in the field of Future of Mobility, the strategy consultancy McKinsey & Company provides insight into their view of shared mobility.

Augustin Friedel

Augustin Friedel

Mobility blogger

OPEX in Shared Mobility

Mobility blogger and influencer Augustin Friedel's analysis and views are compelling.



Morten Munch-Olsen, CEO

OPEX at Bilkollektivet

How to generate strong growth in a highly competitive market while achieving profitability?

Michael Minis MOQO


Michael Minis, CEO


Why do we believe that operational excellence is key?


Map Intelligence Agency

MIA map Intelligence agency (de)

Felix Wehnert, Gero Gerke

OPEX at MIA map Intelligence agency

The MIA Mobility Engine helps cities and businesses make data-driven decisions about mobility infrastructure and offerings. Topic: How can data-driven decisions be made?

Cartec Logo

Cartec (de)

Andreas Piegsa

OPEX at Cartec

Cartec specializes in equipping vehicle fleets with telematics systems throughout Europe. Topic: How can the selection and installation of telematics determine the quality of service?

Zoba Logo


Felix Jonathan Jakobsen, Business Development Director

Zoba increases the profitability of mobility operators through decision automation. Topic: How can software support fleet management processes?

Bilkollektivet Logo


Haakon Hals, Marketing Manager

OPEX at Bilkollektivet

What are best practices in marketing and community growth for a vivid shared mobility offer? Topic: How can effective marketing support community building and growth?

MOQO Workshop

MOQO (de)

Tessa Kind, Pascal Faßbender, Customer Success


What challenges arise in operations and how do the members of the MOQO network deal with them?

Learn more about

Operational Excellence

Operational Excellence Introduction

Operational Excellence

Why sharing providers should focus on their work processes

Read the Introduction
Operational Excellence introduction

About OPEX

Focussing on Operational Excellence helps Sharing Providers to achieve competitive advantages and run a successful sharing business.

Learn OPEX
Agile methods for operational excellence

OPEX Methods

Get to know some tools and methods to start improving on your workflow and the utilization of your service.

Methods to start
5 Steps towards Operational Excellence

5 steps to start

So that you don't stare at a blank sheet of paper forever, but have a concrete actionable roadmap, here are 5 possible first steps on your OPEX journey.

Read the manual
Preview Guide Operational Excellence

Guide to Process Optimization

Users profit from Operational Excellence as much as the Sharing Providers themselves. Learn how to optimize your processes step by step.

Download Guide
Preview 5 tips for reading on operational excellence

Reading and listening tips about OPEX

Operational Excellence is a constant learning process. Be inspired by our further recommendations about the topic.

Read the recommendations

MOQO Summit 2021 logo