Operational Excellence is not a fixed state that you can achieve. Rather, it is a mindset that focuses on optimizing all processes so that satisfied users find a clean and ready-to-ride vehicle in the right place at the right time.
Now it's time to put what you've learned into practice. Don't worry, you don't have to completely turn around all the structures within your organization overnight. Take it one step at a time.
For our guide, we asked speakers and workshop leaders of the MOQO Summit 2021 to tell us more about their approach to Operational Excellence - including Bilkollektivet, Spin, MIA and Cartec.