Operational Excellence For More Success With Your Shared Mobility Offer

A Guide to Process Optimization


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For a long time, it was commonly believed that suppliers in a highly competitive market had to do things very differently from their competitors in order to prevail. In fact, rather the following is true: They simply have to do things better than the competition.

Internal processes can quickly turn out to be time robbers and cost drivers if they are designed inefficiently. To prevent this, there is a solution: Operational Excellence.

To help you optimize your operational processes, we've gathered our entire wealth of knowledge, networked with notable industry players and compiled this guide.

ongoing operation optimization and process optimization kaizen, lean management, scrum

Learn on 43 pages…

1) Why It Pays to Focus On Your Own Processes as a Sharing Provider.

Operational Excellence is not a fixed state that you can achieve. Rather, it is a mindset that focuses on optimizing all processes so that satisfied users find a clean and ready-to-ride vehicle in the right place at the right time.

2) How To Reach Operational Excellence Step By Step in Your Everyday Working Life.

Now it's time to put what you've learned into practice. Don't worry, you don't have to completely turn around all the structures within your organization overnight. Take it one step at a time.

3) What Measures Other Players in the Shared Mobility Industry Are Taking.

For our guide, we asked speakers and workshop leaders of the MOQO Summit 2021 to tell us more about their approach to Operational Excellence - including Bilkollektivet, Spin, MIA and Cartec.