There is certainly still potential for optimization along the entire customer journey, just as there is in the software product itself. A big step towards Operational Excellence has already been the introduction of the Provider Task Board, which enables sharing providers to keep track of all operational tasks at a glance. However, as in all areas, there is still further potential for improvement. For this reason, product management is planning to make the processing of driver requests more efficient in the coming months. To this end, a contact form for drivers will be introduced that will enable better categorization of requests and thus faster processing. Moreover, some tasks in the operational sharing of MOQO's partners can so far still only be handled with the support of the Customer Success Team. There is still a lot of potential there.